1st Triage Services
We recognize that not all customers can be served by one service. As a result of years of experience with self-insured employers and workers' compensation carriers, 1st Triage has developed two distinct services to meet the varying needs in the marketplace:
1. Triage: This service focuses on workers' compensation injuries using unique algorithms tailored to workplace injuries.
2. Initial Care Coordination (ICC): This service is designed to provide education to injured employees regarding health care consumerism. Thus providing a low cost solution to employers at the onset of a claim by coordinating appropriate medical care while directing into a provider network.
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TRIAGE FOCUS
- Utilization of treatment protocols: distinguishing self-care versus clinical treatment versus emergency room care
- 24/7 access to a Registered Nurse, no intake coordinator
- Proven reduction in OSHA recordable claims
- Avoidance of unnecessary claims
- 24/7 access to a Medical Professional, no intake coordinator
- Collaborative descision making with injured employee surrounding appropriateness of treatment
- Provide education surrounding healthcare consumerism thus avoiding unnecessary emergency room visits
- Coordination of immediate medical care to include scheduling appointments with preferred providers
- Does not utilize Triage protocol in determining self-care versus clinical treatment versus emergency room care
- 24/7 accessibility resulting in timely reporting of claims
- First fill pharmacy utilization
- Initiation of incident report or First Report of Injury
- Summary of the call sent to all stakeholders, real time
- Increased preferred provider network penetration
- Provides the employee with call back instructions if symptoms worsen or new symptoms arise
- Quarterly Cost Savings Reports
